Q: What is the difference between incident and a service request?
A: Incident is not planned and means that the service is disrupted, Service Request has a planned process or procedure ready to be executed, for example password reset.
I will explain you with an example.
1. Service Request -> Request for a new PC
2. Incident -> My PC is not working
In certain conceptions request for a new PC could be classified as Change Request.
Thus, some examples of Service requests would be...
Add toner to the printer
Run a report
Etc.
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